Professional Summary
Brandon brings 21 years of expertise in operational excellence to the BPO industry. Brandon is currently responsible for identifying, developing, implementing and evaluating sales strategy for new and existing clients. This is for all opportunities in the USA and Mexico. Brandon also oversees the Telvista@Home platform.
Brandon has led results for Operations, Client Services and Relations, Quality, Training, Recruiting, Business Development and Workforce Management. Brandon has spent the past 6 years overseeing Brick & Mortar and Work @ Home platforms for Fortune 500 companies. This includes 7 locations in the USA, Canada and Nicaragua with a utilization of 7,200 seats. Brandon brings an abundance of knowledge in dialer management, Inbound call handling and is the resident expert for implementing successful strategies to maximize performance while increasing customer satisfaction.
Brandon challenges his team every day to not only meet, but to exceed personal, team and client goals, while maintaining a positive and motivational work environment. Month over month Brandon pushes the envelope by driving nothing less but high caliber results from his team.
